General terms

Clients must be lawfully able to enter into contracts under applicable law and must provide accurate corporate or personal information when engaging Lumoria. Engagements involving particular regulated services may require additional certifications or verifications.

Clients must be of legal age and capacity to enter into contracts in their jurisdiction. Where a client represents an organization, they confirm they have authority to bind that organization to these Terms.

Services must be used for lawful purposes. Lumoria will decline or terminate engagements that involve facilitating unlawful activities or those that conflict with our ethical obligations as legal advisors.

Availability of services may be limited by local licensing or cross-border practice rules. Lumoria will inform prospective clients if local restrictions affect the scope of our engagement in a given jurisdiction.

Clients may have access to secure client portals for document platform and tracking. Access is provisioned to authorized representatives and must be used in accordance with these Terms and any client access policies.

Clients are responsible for keeping contact and company information accurate. Lumoria relies on this information to provide timely legal advice and to meet regulatory obligations.

Clients must take reasonable steps to protect their login credentials and notify Lumoria promptly of any suspected unauthorized access. Lumoria implements administrative and technical safeguards appropriate to legal advisory services.

Client accounts and access rights are personal and non-transferable without Lumoria's prior written consent, except in the case of corporate assignment where obligations are assumed by the acquiring entity.

If you suspect your account or credentials have been compromised, notify Lumoria immediately at [email protected] so we can take steps to secure your account and mitigate risk.

Lumoria may suspend access to services or client portals if necessary to protect confidential information, to comply with legal obligations, or where payment obligations are overdue.

Lumoria provides tailored legal advisory services to IT companies, including contract drafting and review, data protection assessments, IP strategy, regulatory compliance mapping, and dispute avoidance planning. Engagement letters define specific deliverables and timelines.

Scope changes are managed through written amendments to engagement letters or statements of work. Additional work requested by the client beyond agreed scope will be quoted and charged accordingly.

Service availability depends on resource scheduling and client cooperation. Lumoria will provide an estimated delivery timeline in engagement documents and update clients if timelines change due to unforeseen complexities.

Clients engaging Lumoria agree to professional conduct standards that enable effective advisory services. The following outlines expectations and prohibited behaviors.

• Provide accurate, timely information and documentation necessary for legal analysis and advice.
• Respect confidentiality and do not share privileged Lumoria advice with third parties without consent.
• Do not use Lumoria services to pursue activities that are unlawful or that would require Lumoria to act outside professional obligations.
• Cooperate with reasonable requests for approvals, signatures, or confirmations to progress legal matters.
• Inform Lumoria of any conflicts of interest or competing engagements that may affect representation.
• Ensure timely payment of invoices and provide instructions for authorising payments in accordance with engagement terms.
• Maintain security of access credentials and follow Lumoria's guidance on secure transmission of sensitive documents.

Clients may provide materials, source code excerpts, business plans, and other content necessary for Lumoria to deliver services. Such materials remain the client's property but are handled under confidentiality and data protection provisions.

Ownership of client-provided content remains with the client. Lumoria will not claim ownership of client intellectual property supplied for advisory purposes.

Clients grant Lumoria a limited, non-exclusive, revocable licence to use client-provided content solely for the purpose of delivering agreed services and for internal quality control and compliance checks.

Clients warrant that they have the rights necessary to share materials with Lumoria and that such materials do not infringe third-party rights or contain unlawful content.

Upon termination of an engagement Lumoria will, at the client's request, return or securely delete client materials in our possession, subject to any legal retention obligations and our record-keeping policies.

Deliverables created by Lumoria in the course of an engagement are subject to the intellectual property provisions set out in the engagement letter. Standard practice is that Lumoria retains underlying methodologies and templates while clients receive a licence to use deliverables for their internal business purposes.

• Clients may not resell Lumoria templates or proprietary tools without an express commercial licence.
• Clients must not remove or alter Lumoria copyright or attribution notices from delivered materials where such notices exist.
• Any joint creations will be addressed in the engagement letter to clarify ownership and usage rights.

Fees and payment terms for Lumoria's paid services are set out in engagement letters. Pricing is based on the scope, complexity, and expertise required for IT-sector legal advisory projects.

Pricing may be fixed-fee for defined projects, hourly for advisory work, or subscription-based for ongoing compliance support. Quotes include an explanation of what is and is not included in the fee.

Invoices are payable within the timeframe specified in the engagement letter. Accepted payment methods and invoicing details are provided to clients upon engagement.

Subscription services provide regular advisory support and may include defined monthly hours, reporting and priority scheduling. Subscription terms are defined in the subscription agreement.

Refunds for paid services are considered on a case-by-case basis depending on the service type and the extent of work completed; where applicable, a prorated adjustment may be offered consistent with the engagement terms.

Clients can cancel services as set out in the engagement letter. Projects in progress may incur fees for work completed up to the effective cancellation date.

Clients are responsible for any taxes, duties or levies associated with services in their jurisdiction unless otherwise agreed. Lumoria will itemise applicable taxes on invoices where required.

Lumoria may review pricing periodically. Material changes to ongoing subscription pricing will be communicated in advance and take effect after the notice period specified in the subscription agreement.

Non-payment may result in suspension of services. Lumoria reserves the right to seek payment through collection measures and to cease work until outstanding amounts are settled in accordance with the engagement terms.

Legal advice provided by Lumoria is tailored to the facts presented in each engagement. Information on fyvora.pro and in presentations is for general guidance and does not replace a formal engagement and review of client-specific circumstances.

To the extent permitted by law, Lumoria's liability for direct losses arising from our professional advice is limited to amounts paid for the relevant service or a cap as set out in the engagement letter. Lumoria will not be liable for indirect, consequential, or punitive damages arising from reliance on general guidance.

Lumoria may recommend third-party providers such as cloud platforms, auditors, or technical consultants. Clients contract directly with third parties; Lumoria is not responsible for third-party performance unless explicitly stated in the engagement agreement.

Either party may terminate an engagement in accordance with the notice provisions of the engagement letter. Lumoria may also terminate where continued representation would conflict with professional obligations or where client cooperation materially ceases.

On termination, clients remain liable for fees for work performed up to the termination date. Lumoria will deliver outstanding work and return or securely destroy client materials as requested, subject to legal retention requirements.

Lumoria handles personal data in accordance with applicable Singapore data protection laws and best practices for cross-border IT engagements. Specific data processing terms are set out in data processing addenda when necessary.

Official notices should be sent to Lumoria at 169 Stirling Road, Singapore, 140169 or by email to [email protected]. Clients are responsible for ensuring contact details are current; electronic communications may be used for routine matters.

Lumoria may update these Terms to reflect legal or operational changes. Material amendments affecting clients' ongoing rights or obligations will be communicated with reasonable notice and may require client acceptance for continued service.

These Terms and any disputes arising from Lumoria's professional services are governed by the laws of Singapore. Where necessary, Lumoria will advise clients on relevant international law implications for cross-border IT projects.

Parties should attempt to resolve disputes by negotiation in good faith. If unresolved, disputes may be submitted to mediation or arbitration in Singapore as agreed in the engagement letter, or litigated in Singapore courts where appropriate.